Unit 32
Customer service in the hospitality industry (D/505/3582)
Summary
1 - Know the importance of good customer service
2 - Be able to communicate with customers
3 - Know the importance of good personal presentation
1 - Know the importance of good customer service
2 - Be able to communicate with customers
3 - Know the importance of good personal presentation
The learner will:
1 - Know the importance of good customer service
The learner can:
1.1 Outline why good customer service is important
The learner will:
2 - Be able to communicate with customers
The learner can:
2.1 Communicate positively in routine situations (to include verbal and non-verbal methods)
The learner will:
3 - Know the importance of good personal presentation
The learner can:
3.1 Give examples of good personal presentation
3.2 Present themselves appropriately to serve customers
1 - Know the importance of good customer service
The learner can:
1.1 Outline why good customer service is important
The learner will:
2 - Be able to communicate with customers
The learner can:
2.1 Communicate positively in routine situations (to include verbal and non-verbal methods)
The learner will:
3 - Know the importance of good personal presentation
The learner can:
3.1 Give examples of good personal presentation
3.2 Present themselves appropriately to serve customers
Unit 33
Introduction to the hospitality industry (H/505/3583)
Summary
1 - Know the main outlets in the hospitality industry
2 - Know the job opportunities within the hospitality industry
1 - Know the main outlets in the hospitality industry
2 - Know the job opportunities within the hospitality industry
The learner will:
1 - Know the main outlets in the hospitality industry
The learner can:
1.1 Give examples of outlets in the hospitality industry
1.2 Outline different services offered within the hospitality industry
The learner will:
2 - Know the job opportunities within the hospitality industry
The learner can:
2.1 List job roles in the hospitality industry
2.2 List the job opportunities available in the industry
1 - Know the main outlets in the hospitality industry
The learner can:
1.1 Give examples of outlets in the hospitality industry
1.2 Outline different services offered within the hospitality industry
The learner will:
2 - Know the job opportunities within the hospitality industry
The learner can:
2.1 List job roles in the hospitality industry
2.2 List the job opportunities available in the industry
Unit 34
Basic cooking (R/505/3580)
Summary
1 - Be able to cook basic food items and dishes
1 - Be able to cook basic food items and dishes
The learner will:
1 - Know the different sectors of the catering and hospitality industry
The learner can:
1.1 Select the correct ingredients for basic dishes
1.2 Choose the correct equipment and handle safely and hygienically
1.3 Cook food items safely and hygienically
1.4 Clean work areas and equipment safely and hygienically during and after cooking
1.5 Identify what went well and suggest any improvements
1 - Know the different sectors of the catering and hospitality industry
The learner can:
1.1 Select the correct ingredients for basic dishes
1.2 Choose the correct equipment and handle safely and hygienically
1.3 Cook food items safely and hygienically
1.4 Clean work areas and equipment safely and hygienically during and after cooking
1.5 Identify what went well and suggest any improvements
Unit 35
Basic food preparation (Y/505/3581)
Summary
1 - Be able to prepare food for cold presentation or cooking
1 - Be able to prepare food for cold presentation or cooking
The learner will:
1 - Be able to prepare food for cold presentation or cooking
The learner can:
1.1 Select the correct ingredients for basic dishes
1.2 Choose the correct equipment and handle safely and hygienically
1.3 Prepare food items for cold presentation or cooking safely and hygienically
1.4 Clean work areas and equipment safely and hygienically during and after preparing food
1.5 Set aside or store prepared food items ready for use according to instructions
1 - Be able to prepare food for cold presentation or cooking
The learner can:
1.1 Select the correct ingredients for basic dishes
1.2 Choose the correct equipment and handle safely and hygienically
1.3 Prepare food items for cold presentation or cooking safely and hygienically
1.4 Clean work areas and equipment safely and hygienically during and after preparing food
1.5 Set aside or store prepared food items ready for use according to instructions
UNIT 36
Food hygiene and safety (L/505/3920)
Summary
1 - Know about basic food hygiene
2 - Know how food safety measures are implemented
1 - Know about basic food hygiene
2 - Know how food safety measures are implemented
The learner will:
1 - Know about basic food hygiene
The learner can:
1.1 Identify ways of handling food safely
1.2 Outline why it is important to follow basic hygiene rules when dealing with food
The learner will:
2 - Know how food safety measures are implemented
The learner can:
2.1 Outline the meaning of use by and sell by dates on different products
2.2 Identify ways of knowing whether food is safe to eat
2.3 Identify ways of keeping food stored safely
1 - Know about basic food hygiene
The learner can:
1.1 Identify ways of handling food safely
1.2 Outline why it is important to follow basic hygiene rules when dealing with food
The learner will:
2 - Know how food safety measures are implemented
The learner can:
2.1 Outline the meaning of use by and sell by dates on different products
2.2 Identify ways of knowing whether food is safe to eat
2.3 Identify ways of keeping food stored safely
Riverside College - CRMZ Centre - Kingsway - Widnes
