Unit 44
Working in an office setting (H/505/3664)
Summary
1 - Understand how to work as part of an office team
2 - Know how to organise own work
1 - Understand how to work as part of an office team
2 - Know how to organise own work
The learner will:
1 - Understand how to work as part of an office team
The learner can:
1.1 List key roles within an office
1.2 Outline what is meant by a team
1.3 List members of own team and state their roles
1.4 State what is meant by a good working relationship
1.5 Outline how good working relationships with other team members can be maintained
1.6 State how help can be given to other members of the team
1.7 Outline problems with working relationships and how these can be solved
The learner will:
2 - Know how to organise own work
The learner can:
2.1 Outline why it is important to be organised in own work role
2.2 Outline how to understand instructions
2.3 State why it is important to use time effectively
2.4 Identify necessary resources
2.5 State why it is important to keep the work area tidy and minimise waste
1 - Understand how to work as part of an office team
The learner can:
1.1 List key roles within an office
1.2 Outline what is meant by a team
1.3 List members of own team and state their roles
1.4 State what is meant by a good working relationship
1.5 Outline how good working relationships with other team members can be maintained
1.6 State how help can be given to other members of the team
1.7 Outline problems with working relationships and how these can be solved
The learner will:
2 - Know how to organise own work
The learner can:
2.1 Outline why it is important to be organised in own work role
2.2 Outline how to understand instructions
2.3 State why it is important to use time effectively
2.4 Identify necessary resources
2.5 State why it is important to keep the work area tidy and minimise waste
Unit 45
IT user fundamentals (R/505/3658)
Summary
1 - Be able to interact with and use IT systems to meet needs
2 - Be able to organise, store and retrieve information
3 - Understand the need for safety and security practices
4 - Be able to respond to common IT system problems
1 - Be able to interact with and use IT systems to meet needs
2 - Be able to organise, store and retrieve information
3 - Understand the need for safety and security practices
4 - Be able to respond to common IT system problems
The learner will:
1 - Be able to interact with and use IT systems to meet needs
The learner can:
1.1 Use correct procedures to start and shutdown an IT system
1.2 Use IT systems and interface features to meet needs
1.3 Use appropriate terminology when describing IT systems
The learner will:
2 - Be able to organise, store and retrieve information
The learner can:
2.1 Work with files and folders so that it is easy to find and retrieve information
2.2 Identify types of storage media that can be used to store information
The learner will:
3 - Understand the need for safety and security practices
The learner can:
3.1 Follow guidelines and procedures for the safe and secure use of IT
3.2 Outline the need to keep information secure
3.3 Keep information secure and manage access to information sources securely
3.4 Identify why it is important to control access to hardware, software and data
The learner will:
4 - Be able to respond to common IT system problems
The learner can:
4.1 Respond to IT problems and take appropriate action
4.2 Identify where to get expert advice and help to solve problems
1 - Be able to interact with and use IT systems to meet needs
The learner can:
1.1 Use correct procedures to start and shutdown an IT system
1.2 Use IT systems and interface features to meet needs
1.3 Use appropriate terminology when describing IT systems
The learner will:
2 - Be able to organise, store and retrieve information
The learner can:
2.1 Work with files and folders so that it is easy to find and retrieve information
2.2 Identify types of storage media that can be used to store information
The learner will:
3 - Understand the need for safety and security practices
The learner can:
3.1 Follow guidelines and procedures for the safe and secure use of IT
3.2 Outline the need to keep information secure
3.3 Keep information secure and manage access to information sources securely
3.4 Identify why it is important to control access to hardware, software and data
The learner will:
4 - Be able to respond to common IT system problems
The learner can:
4.1 Respond to IT problems and take appropriate action
4.2 Identify where to get expert advice and help to solve problems
Unit 46
Using the telephone and photocopier (R/505/3661)
Summary
1 - Be able to answer telephone calls in an office environment
2 - Be able to make telephone calls in an office environment
3 - Be able to use a photocopier in an office environment
1 - Be able to answer telephone calls in an office environment
2 - Be able to make telephone calls in an office environment
3 - Be able to use a photocopier in an office environment
The learner will:
1 - Be able to answer telephone calls in an office environment
The learner can:
1.1 State why a telephone should be answered promptly
1.2 Demonstrate how to answer a telephone call appropriately
1.3 Demonstrate how to end a telephone call appropriately
1.4 Identify when calls should be passed on to colleagues
1.5 Show how to take a message for a colleague
The learner will:
2 - Be able to make telephone calls in an office environment
The learner can:
2.1 Identify the meaning of dialing tones
2.2 Give two examples of how to find names and telephone numbers
2.3 Demonstrate how to make a telephone call to ask for specific information
The learner will:
3 - Be able to use a photocopier in an office environment
The learner can:
3.1 Demonstrate how to load paper
3.2 Demonstrate how to make single copies
3.3 Demonstrate how to make multiple copies
3.4 Give an example of a problem that can happen with a photocopier
3.5 Demonstrate how to fix that problem
1 - Be able to answer telephone calls in an office environment
The learner can:
1.1 State why a telephone should be answered promptly
1.2 Demonstrate how to answer a telephone call appropriately
1.3 Demonstrate how to end a telephone call appropriately
1.4 Identify when calls should be passed on to colleagues
1.5 Show how to take a message for a colleague
The learner will:
2 - Be able to make telephone calls in an office environment
The learner can:
2.1 Identify the meaning of dialing tones
2.2 Give two examples of how to find names and telephone numbers
2.3 Demonstrate how to make a telephone call to ask for specific information
The learner will:
3 - Be able to use a photocopier in an office environment
The learner can:
3.1 Demonstrate how to load paper
3.2 Demonstrate how to make single copies
3.3 Demonstrate how to make multiple copies
3.4 Give an example of a problem that can happen with a photocopier
3.5 Demonstrate how to fix that problem
Unit 47
Developing reception and filing skills (F/505/3588)
Summary
1 - Be able to carry out reception duties in an office environment
2 - Be able to carry out filing duties in an office environment
3 - Be able to deal with messages in an office environment
1 - Be able to carry out reception duties in an office environment
2 - Be able to carry out filing duties in an office environment
3 - Be able to deal with messages in an office environment
The learner will:
1 - Be able to carry out reception duties in an office environment
The learner can:
1.1 List some important aspects of personal appearance
1.2 Greet a visitor appropriately
1.3 Show a visitor where to go
1.4 Introduce a visitor
The learner will:
2 - Be able to carry out filing duties in an office environment
The learner can:
2.1 Outline why filing is necessary
2.2 Find a file that has been stored using a filing system
The learner will:
3 - Be able to deal with messages in an office environment
The learner can:
3.1 List reasons for taking and delivering messages
3.2 Recognise different kinds of messages
3.2 Pass messages on appropriately
1 - Be able to carry out reception duties in an office environment
The learner can:
1.1 List some important aspects of personal appearance
1.2 Greet a visitor appropriately
1.3 Show a visitor where to go
1.4 Introduce a visitor
The learner will:
2 - Be able to carry out filing duties in an office environment
The learner can:
2.1 Outline why filing is necessary
2.2 Find a file that has been stored using a filing system
The learner will:
3 - Be able to deal with messages in an office environment
The learner can:
3.1 List reasons for taking and delivering messages
3.2 Recognise different kinds of messages
3.2 Pass messages on appropriately
Unit 48
Spreadsheet software skills (Y/505/1698)
Summary
1 - Be able to enter and edit information in a spreadsheet
2 - Be able to use formulae and tools
3 - Be able to use tools and techniques to present spreadsheet information
1 - Be able to enter and edit information in a spreadsheet
2 - Be able to use formulae and tools
3 - Be able to use tools and techniques to present spreadsheet information
The learner will:
1 - Be able to enter and edit information in a spreadsheet
The learner can:
1.1 Enter and edit information into a spreadsheet
1.2 Store spreadsheet files effectively
1.3 Retrieve spreadsheet files effectively
The learner will:
2 - Be able to use formulae and tools
The learner can:
2.1 Identify how to summarise and display information in a spreadsheet
2.2 Use spreadsheet formulae and tools to summarise data and process information
The learner will:
3 - Be able to use tools and techniques to present spreadsheet information
The learner can:
3.1 Use appropriate tools and techniques to format spreadsheet:
(a) cells
(b) rows
(c) columns
3.2 Identify the chart or graph type that they will use to display information
3.3 Use appropriate tools to generate a chart or graph
3.4 Select a page layout to present and print spreadsheet information
3.5 Check spreadsheet information using IT tools making corrections as appropriate
1 - Be able to enter and edit information in a spreadsheet
The learner can:
1.1 Enter and edit information into a spreadsheet
1.2 Store spreadsheet files effectively
1.3 Retrieve spreadsheet files effectively
The learner will:
2 - Be able to use formulae and tools
The learner can:
2.1 Identify how to summarise and display information in a spreadsheet
2.2 Use spreadsheet formulae and tools to summarise data and process information
The learner will:
3 - Be able to use tools and techniques to present spreadsheet information
The learner can:
3.1 Use appropriate tools and techniques to format spreadsheet:
(a) cells
(b) rows
(c) columns
3.2 Identify the chart or graph type that they will use to display information
3.3 Use appropriate tools to generate a chart or graph
3.4 Select a page layout to present and print spreadsheet information
3.5 Check spreadsheet information using IT tools making corrections as appropriate
Unit 49
Working in an office (M/505/3893)
Summary
1 - Be able to connect to the internet
2 - Be able to use browser software to navigate webpages
3 - Be able to use browser tools to search for information from the internet or an intranet
4 - Be able to use browser software to communicate information online
5 - Be able to follow safety security practices when working online
1 - Be able to connect to the internet
2 - Be able to use browser software to navigate webpages
3 - Be able to use browser tools to search for information from the internet or an intranet
4 - Be able to use browser software to communicate information online
5 - Be able to follow safety security practices when working online
The learner will:
1 - Be able to connect to the internet
The learner can:
1.1 Get online with an internet connection
1.2 Identify at least two types of connection methods that can be used to access the internet
The learner will:
2 - Be able to use browser software to navigate webpages
The learner can:
2.1 Use browser tools to navigate web pages
2.2 Use browser help facilities to solve problems
2.3 Identify why they might need to change settings to aid navigation
The learner will:
3 - Be able to use browser tools to search for information from the internet or an intranet
The learner can:
3.1 Use appropriate search techniques to locate information
3.2 Use references to make it easier to find information another time
3.3 Identify a means of saving a page for quick access in the future
3.4 Backup music to an appropriate storage medium
3.5 Identify legal constraints on downloading and sharing music files
The learner will:
4 - Be able to use browser software to communicate information online
The learner can:
4.1 Use tools to access and complete on-line forms
4.2 Identify an opportunity to interact with a website
The learner will:
5 - Be able to follow safety and security practices when working online
The learner can:
5.1 Work responsibly when working online
5.2 Identify common threats to information security
5.3 Keep information secure
5.4 Manage personal access to online sources securely
5.5 Identify common threats to user safety
5.6 Follow relevant laws, guidelines and procedures for the use of the Internet
1 - Be able to connect to the internet
The learner can:
1.1 Get online with an internet connection
1.2 Identify at least two types of connection methods that can be used to access the internet
The learner will:
2 - Be able to use browser software to navigate webpages
The learner can:
2.1 Use browser tools to navigate web pages
2.2 Use browser help facilities to solve problems
2.3 Identify why they might need to change settings to aid navigation
The learner will:
3 - Be able to use browser tools to search for information from the internet or an intranet
The learner can:
3.1 Use appropriate search techniques to locate information
3.2 Use references to make it easier to find information another time
3.3 Identify a means of saving a page for quick access in the future
3.4 Backup music to an appropriate storage medium
3.5 Identify legal constraints on downloading and sharing music files
The learner will:
4 - Be able to use browser software to communicate information online
The learner can:
4.1 Use tools to access and complete on-line forms
4.2 Identify an opportunity to interact with a website
The learner will:
5 - Be able to follow safety and security practices when working online
The learner can:
5.1 Work responsibly when working online
5.2 Identify common threats to information security
5.3 Keep information secure
5.4 Manage personal access to online sources securely
5.5 Identify common threats to user safety
5.6 Follow relevant laws, guidelines and procedures for the use of the Internet
Riverside College - CRMZ Centre - Kingsway - Widnes
