Unit 50
Introduction to handling stock in a retail environment (J/505/3656)
Summary
1 - Know how to unpack and move stock
2 - Know how to store stock safely
3 - Know how to fill up stock on display
1 - Know how to unpack and move stock
2 - Know how to store stock safely
3 - Know how to fill up stock on display
The learner will:
1 - Know how to unpack and move stock
The learner can:
1.1 Unpack items of stock safely
1.2 Respond to instructions to move goods and materials safely to prevent damage to stock or injury to self or others
The learner will:
2 - Know how to store stock safely
The learner can:
2.1 Put stock into the right storage place safely
2.2 Contribute to storing items neatly and securely and in correct order
The learner will:
3 - Know how to fill up stock on display
The learner can:
3.1 Fill up stock on display
3.2 Contribute to cleaning and tidying shelves without altering the layout of the display
3.3 Contribute to positioning items on shelves in the right place and order
1 - Know how to unpack and move stock
The learner can:
1.1 Unpack items of stock safely
1.2 Respond to instructions to move goods and materials safely to prevent damage to stock or injury to self or others
The learner will:
2 - Know how to store stock safely
The learner can:
2.1 Put stock into the right storage place safely
2.2 Contribute to storing items neatly and securely and in correct order
The learner will:
3 - Know how to fill up stock on display
The learner can:
3.1 Fill up stock on display
3.2 Contribute to cleaning and tidying shelves without altering the layout of the display
3.3 Contribute to positioning items on shelves in the right place and order
Unit 51
Introduction to keeping the work area clean, tidy and safe in a retail ENVIRONMENT (L/505/3657)
Summary
1 - Know how to clean work areas
2 - Know how to dispose of waste and rubbish safely
3 - Know how to ask for help in an accident or emergency
1 - Know how to clean work areas
2 - Know how to dispose of waste and rubbish safely
3 - Know how to ask for help in an accident or emergency
The learner will:
1 - Know how to clean work areas
The learner can:
1.1 State why it is important to keep the work area clean and tidy
1.2 Follow instructions to clean the work area
The learner will:
2 - Know how to dispose of waste and rubbish safely
The learner can:
2.1 Dispose of different types of waste and rubbish safely
The learner will:
3 - Know how to ask for help in an accident or emergency
The learner can:
3.1 Identify who to ask for help in case of an accident or emergency
3.2 Respond to instructions given by senior staff and the emergency services
1 - Know how to clean work areas
The learner can:
1.1 State why it is important to keep the work area clean and tidy
1.2 Follow instructions to clean the work area
The learner will:
2 - Know how to dispose of waste and rubbish safely
The learner can:
2.1 Dispose of different types of waste and rubbish safely
The learner will:
3 - Know how to ask for help in an accident or emergency
The learner can:
3.1 Identify who to ask for help in case of an accident or emergency
3.2 Respond to instructions given by senior staff and the emergency services
Unit 52
Introduction to clothing design (H/505/3888)
Summary
1 - Understand the principles of clothing design
2 - Be able to follow a simple design brief
1 - Understand the principles of clothing design
2 - Be able to follow a simple design brief
The learner will:
1 - Understand the principles of clothing design
The learner can:
1.1 List a range of media used for visual exploration in fashion design
1.2 Identify the uses of a range of fabrics and their effect on the look and handle of a garment
1.3 Record ideas used in the fashion industry
The learner will:
2 - Be able to follow a simple design brief
The learner can:
2.1 Produce ideas to meet a design brief
2.2 Use a theme or mood board
2.3 Explore simple design concepts, for example the use of colour
2.4 Select appropriate ideas
2.5 Create production sketches
1 - Understand the principles of clothing design
The learner can:
1.1 List a range of media used for visual exploration in fashion design
1.2 Identify the uses of a range of fabrics and their effect on the look and handle of a garment
1.3 Record ideas used in the fashion industry
The learner will:
2 - Be able to follow a simple design brief
The learner can:
2.1 Produce ideas to meet a design brief
2.2 Use a theme or mood board
2.3 Explore simple design concepts, for example the use of colour
2.4 Select appropriate ideas
2.5 Create production sketches
Unit 53
Introduction to retail skills (M/505/4283)
Summary
1 - Understand good retail practice in a sales area
2 - Know what constitutes good customer care
3 - Know how to make a sale
4 - Know how to work safely
1 - Understand good retail practice in a sales area
2 - Know what constitutes good customer care
3 - Know how to make a sale
4 - Know how to work safely
The learner will:
1 - Understand good retail practice in a sales area
The learner can:
1.1 List benefits of keeping a sales/display area attractive, clean and tidy
The learner will:
2 - Know what constitutes good customer care
The learner can:
2.1 Demonstrate how to welcome a customer
2.2 Demonstrate how to provide information and advice to a customer
The learner will:
3 - Know how to make a sale
The learner can:
3.1 Serve a customer
3.2 Take part in a sales transaction
The learner will:
4 - Know how to work safely
The learner can:
4.1 Identify fire procedures and fire hazards in the workplace
4.2 Identify the importance of safe manual lifting and handling of goods and materials
4.3 Demonstrate safe working practices individually and in relation to others
1 - Understand good retail practice in a sales area
The learner can:
1.1 List benefits of keeping a sales/display area attractive, clean and tidy
The learner will:
2 - Know what constitutes good customer care
The learner can:
2.1 Demonstrate how to welcome a customer
2.2 Demonstrate how to provide information and advice to a customer
The learner will:
3 - Know how to make a sale
The learner can:
3.1 Serve a customer
3.2 Take part in a sales transaction
The learner will:
4 - Know how to work safely
The learner can:
4.1 Identify fire procedures and fire hazards in the workplace
4.2 Identify the importance of safe manual lifting and handling of goods and materials
4.3 Demonstrate safe working practices individually and in relation to others
UNIT 54
INTRODUCTION TO customer service skills (F/505/3655)
Summary
1 - Understand the benefits to the organisation of good customer service
2 - Understand the possible consequences of poor customer service
3 - Understand the value of first impressions
4 - Understand positive verbal and non-verbal interaction with customers
5 - Understand that respect for the individual is at the heart of good customer service
6 - Understand own role in dealing with complaints from customers
1 - Understand the benefits to the organisation of good customer service
2 - Understand the possible consequences of poor customer service
3 - Understand the value of first impressions
4 - Understand positive verbal and non-verbal interaction with customers
5 - Understand that respect for the individual is at the heart of good customer service
6 - Understand own role in dealing with complaints from customers
The learner will:
1 - Understand the benefits to the organisation of good customer service
The learner can:
1.1 Give examples of good practice in customer service
1.2 List reasons why good customer service is important for an organisation
The learner will:
2 - Understand the possible consequences of poor customer service
The learner can:
2.1 Give an example for each of how poor customer service can affect:
a) customers b) the organisation
c) staff
The learner will:
3 - Understand the value of first impressions
The learner can:
3.1 State why it is important to make a good first impression
3.2 Give examples for each of how to make a good impression:
a) face to face
b) on the telephone
The learner will:
4 - Understand positive verbal and non-verbal interaction with customers
The learner can:
4.1 Demonstrate appropriate ways of communicating with customers verbally
4.2 Give examples of non-verbal communication
4.3 Show how non-verbal communication can be used positively in a face-to-face situation
The learner will:
5 - Understand that respect for the individual is at the heart of good customer service
The learner can:
5.1 State why it is important to maintain customer confidentiality
5.2 State why it is important to respect the needs of customers from different cultures andbackgrounds
The learner will:
6 - Understand own role in dealing with complaints from customers
The learner can:
6.1 State how to report a complaint made by a customer
1 - Understand the benefits to the organisation of good customer service
The learner can:
1.1 Give examples of good practice in customer service
1.2 List reasons why good customer service is important for an organisation
The learner will:
2 - Understand the possible consequences of poor customer service
The learner can:
2.1 Give an example for each of how poor customer service can affect:
a) customers b) the organisation
c) staff
The learner will:
3 - Understand the value of first impressions
The learner can:
3.1 State why it is important to make a good first impression
3.2 Give examples for each of how to make a good impression:
a) face to face
b) on the telephone
The learner will:
4 - Understand positive verbal and non-verbal interaction with customers
The learner can:
4.1 Demonstrate appropriate ways of communicating with customers verbally
4.2 Give examples of non-verbal communication
4.3 Show how non-verbal communication can be used positively in a face-to-face situation
The learner will:
5 - Understand that respect for the individual is at the heart of good customer service
The learner can:
5.1 State why it is important to maintain customer confidentiality
5.2 State why it is important to respect the needs of customers from different cultures andbackgrounds
The learner will:
6 - Understand own role in dealing with complaints from customers
The learner can:
6.1 State how to report a complaint made by a customer
Riverside College - CRMZ Centre - Kingsway - Widnes
